MetLife has appointed former TAL head of customer service and operations Luke Banfield as its new chief operating officer.

Banfield replaces Michael Henderson, who has left the company.

MetLife has also appointed Tim Tez to the newly-created role of chief product and marketing officer. Tez was previously chief marketing officer at AIA.

“The role signifies the importance MetLife is placing in driving innovation and customer-orientated protection solutions that truly change the way people experience life insurance.”¬†MetLife chief executive Deanne Stewart

Paul Bennet also joins MetLife as head of marketing and client experience.

Source: Financial Standard.  Read full article here.